Why do I need the check number before finishing my order?
We ask that you provide us with the check number, so that we can match it up to the check we receive in the mail. This is for your protection! Please note that if the numbers do not match, we will not be able to accept it as payment and this will delay your order further.
I lost my receipt or forgot to print it out! Can I get a copy?
Yes. We keep a record of all orders placed electronically. Send a request for a copy to sales@allmats.com, and put “Request Copy of Receipt, Order # (Your Order # here!)” in the subject line of your e-mail.
Can I use a check or money order to pay?
Yes. Select this option in the Payment Methods section and follow the instructions for mailing your payment to allMATS. Be sure to include your check or money order number before completing the order. This number must match the one on the check we receive. This is for your protection!
Do you offer quantity discounts?
Yes. Quantity discounts on large volume orders are negotiated on an individual basis and determined at our discretion. Quantity discounts vary by product so please contact us for a free quote.
What should I do if my credit card authorization was declined?
DO NOT TRY TO RESUBMIT YOUR ORDER! If your order was declined, we will have a recorded copy of it and a possible reason as to why your transaction was declined. We will contact you directly to try and resolve the situation before proceeding with your order. This is for your own protection as well as ours!
Why was my credit card declined when I tried to place an order?
First of all, verify that the credit card number and billing address you entered is correct. Also, check the expiration date on the card to make sure it has not expired. Another reason for a card to be declined, is because you have reached the balance limit on your card. Our suggestion is to either try a different credit card or contact us direct to arrange other payment options.
The most likely reason your transaction was declined is due to a credit card security measure we use called AVS, Address Verification Service. The AVS system attempts to match the billing address you provided on your order with the billing address on file with the credit card’s issuing bank. If they match, the order is authorized. If not, the transaction is declined. This is a security feature that many online merchants use to help prevent credit card fraud and protect the cardholder.
Feel free to contact us directly for assistance.
When will my credit card be charged?
We typically charge your card when the order has been processed by the manufacturer. If we need to provide you with a shipping quote, we will contact you prior to charging your card to confirm the shipping costs. In either case, we do not charge your card until we have received final confirmation from you on the total charges.
My friend told me they wouldn’t use their credit card online. Is it safe?
Yes, very safe! Rest assured that allMATS has the best online security measures in place to protect the loss, misuse and alteration of the information under our control. You can trust that our order form is protected when you see the secure symbol, SSL secure symbol!, at the bottom or top of your web browser. Read our Privacy Policy for further discussion on the security measures in place on this site. In addition, our database does not store records of your credit card number.
How can I find out about the status of my order?
If you placed your order online, use our Track Order button (located at the top of every page on our site) to check its status. Enter your Order Confirmation number to see when your order shipped and the shipping tracking number. If the status says, “In Progress”, that indicates your order has not shipped yet or we have not been updated with the tracking information at the time of your inquiry.
Will I get any notification from allMATS that my order was received?
Yes. We will send you a confirmation e-mail as soon as we receive your order. We will also provide information on our site about the progress of your order. Use our Track Order button to check its status.
Why do you need my phone number and e-mail address?
We require this information in the event that we need to contact you about your order. Please feel confident that the personal information you provide is not used for any additional purposes or given to any other sources. For further information regarding the measures we take to protect your information, please review our Privacy Policy.
Will there be sales tax on my order?
Sales tax will be applied to orders shipped within the state of Illinois only.
How does allMATS keep their prices so low?
We keep our overhead to a minimum without sacrificing the needs of our customers. We are a Factory-Direct distributor of several manufacturers which allows us to pass additional cost savings on to you.
I have a large order to place! Should I call first to see if it’s in stock?
We would recommend that you contact us first. We offer quantity discounts on some items that you may qualify for. In addition, we will need to provide you with a shipping quote. If items are not in stock, we produce them typically within 5-7 business days.
Do I have to use my credit card online to order?
No. You can submit your order online and select “Order by Phone” in the Payment Methods section. Call our Customer Care Department toll free at 1-866-411-MATS to provide your credit card number. You may also complete our Credit Card Authorization form and fax or email it to us.
Do I have to place my order online or can I send you a Purchase Order?
You do not have to place your order online. Although we prefer payment at time of order, we will accept P.O.s on orders over $500. Credit references may be required. You can fax your P.O. to 1-888-675-2696 or mail it to the following address:
allMATS Sales Dept., P.O. Box 1141, Montgomery, IL 60538
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